Terms of service

Last updated: October 30, 2026

These Terms of Service apply to your use of thecoffeemachinestore.com (the “Site”) and to any purchase you make from Thecoffeemachinestore (“we”, “us”, “our”). By using the Site or placing an order, you agree to these terms. Please read them carefully.

1. About Us

Thecoffeemachinestore is an online retailer of home coffee and espresso machines. Our contact address is 5 Coptic Street, London WC1A 1NH, United Kingdom. You can reach us at contact@thecoffeemachinestore.com or +44 7460 631028.

2. Eligibility

You must be at least 18 years old, or have the consent of a parent or guardian, to place an order on the Site.

3. Products and Descriptions

We take care to describe and photograph every machine accurately, including its model number and key specifications. Colours may vary slightly depending on your screen. All machines we sell are brand-new and supplied in their original packaging.

Product names, logos and brands shown on the Site belong to their respective owners. We are an independent retailer and are not affiliated with or endorsed by these brands.

4. Prices and Payment

All prices are shown in pounds sterling (GBP) and include VAT where applicable. UK delivery is free. Prices may change from time to time, but the price that applies is the one shown when you place your order.

If a price was shown incorrectly because of an obvious error, we will contact you before dispatch and you may choose to continue at the correct price or cancel for a full refund.

Payment is taken at checkout through our secure payment providers. We do not see or store your full card details.

5. Orders and Contract

After you place an order you will receive an order confirmation email. A contract is formed when we dispatch your order and send you a shipping confirmation.

We may decline or cancel an order, for example if an item is out of stock, if we cannot verify payment, or if we suspect fraud. If we cancel an order after payment, you will receive a full refund.

6. Delivery

We deliver to addresses in the United Kingdom only. Orders are dispatched within 1–2 business days and usually arrive within 3–5 business days after dispatch. Full details are in our Shipping Policy.

7. Cancellations and Returns

You have the right to cancel your order within 14 days of delivery under the Consumer Contracts Regulations 2013. We extend this to 30 days. See our Return & Refund Policy for how returns and refunds work.

8. Warranty and Statutory Rights

Every machine is covered by our 1-Year Warranty against manufacturing defects. This is in addition to your statutory rights under the Consumer Rights Act 2015, which are not affected by these terms.

9. Use of the Site

• Do not use the Site for any unlawful purpose or in a way that could damage or disrupt it.
• Do not attempt to gain unauthorised access to the Site, our systems or other users' data.
• All content on the Site, including text, design and graphics, is protected by intellectual property rights and may not be copied without our permission.

10. Limitation of Liability

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care. We are not responsible for loss or damage that is not foreseeable, or for business losses. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for any liability that cannot be limited under English law.

11. Privacy

We handle your personal information as described in our Privacy Policy.

12. Changes to These Terms

We may update these terms from time to time. The version that applies to your order is the one published on the Site when you place it.

13. Governing Law

These terms are governed by the laws of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.