Warranty

Last updated: October 30, 2026

1. What’s Covered

Every coffee machine purchased from Thecoffeemachinestore is covered for 12 months from the delivery date against manufacturing defects in materials or workmanship affecting the pump, boiler or thermoblock, heating system, built-in grinder, brew unit or electronics, under normal household use and in line with the product’s instructions.

2. What’s Not Covered

This warranty does not cover:

• Normal wear parts, such as gaskets, seals, water filters, brew group lubrication and milk system tubes
• Faults caused by limescale build-up where the machine has not been descaled as the manufacturer recommends
• Damage from accidents, drops, misuse, incorrect installation or use with the wrong power supply
• Unauthorised repairs, modifications or the use of non-compatible parts and accessories
• Commercial use, such as in an office, café or rental
• Cosmetic wear, such as scratches or marks, that doesn’t affect how the machine works

3. How to Make a Claim

Email contact@thecoffeemachinestore.com with your order number, a description of the issue, and a photo or short video showing the problem. We typically respond within 24–48 hours with next steps.

4. Your Statutory Rights

This warranty is offered in addition to, and does not affect, your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015. See also our Return & Refund Policy.

5. Contact Us