Shipping policy

Last updated: October 30, 2026

Thecoffeemachinestore delivers coffee machines to addresses across the United Kingdom. This policy explains how long delivery takes, what it costs and what to do if something goes wrong.

Free UK DeliveryHandling 1–2 Business DaysDelivery 3–5 Business DaysTracked Shipping

1. Delivery Area

We deliver to addresses in England, Scotland, Wales and Northern Ireland. We do not currently ship outside the United Kingdom.

2. Delivery Cost

3. Processing and Delivery Times

Business days are Monday to Friday, excluding UK bank holidays. Orders placed before 6:00 PM UK time on a business day are processed from that day. Orders placed after 6:00 PM, at the weekend or on a bank holiday are processed from the next business day. Some remote areas, such as the Scottish Highlands and Islands, may take a little longer.

4. Order Tracking

Once your order has been dispatched, we will email you a shipping confirmation with a tracking number so you can follow your delivery.

5. Receiving Your Machine

Coffee machines are bulky and may need a signature on delivery. If you are not in, the carrier will usually leave a card or try again on another day.

6. Address Accuracy

Please make sure your delivery address is complete and correct at checkout. If you notice a mistake, contact us as soon as possible. We cannot change the address once an order has been dispatched.

7. Delays and Lost Parcels

Occasionally a carrier may be delayed by weather or high volumes. If your order has not arrived within 7 business days of dispatch, contact us at contact@thecoffeemachinestore.com and we will investigate with the carrier. If a parcel is confirmed lost, we will send a replacement or issue a full refund.