Refund policy

Last updated: October 30, 2026

At Thecoffeemachinestore, we want you to be happy with your coffee machine. This policy explains how returns, exchanges and refunds work for orders delivered in the United Kingdom.

30-Day ReturnsFree Return ShippingNo Restocking FeesRefund in 5–10 Business Days

1. Return Window

You can return any machine within 30 days of the date it was delivered to you. This is longer than the 14-day cancellation period required by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

To be eligible for a full refund, the machine should be in the same condition you received it, with its original packaging, accessories, manuals and any parts that came in the box. You may unpack and inspect the machine as you would in a shop.

2. How to Start a Return

Email us at contact@thecoffeemachinestore.com with your order number, the item you want to return and the reason for the return. We will reply within 1–2 business days with a prepaid return label and instructions for packing the machine.

Please do not send items back without contacting us first, so we can make sure your return is tracked and processed quickly.

3. Return Shipping

We do not charge restocking fees.

4. Damaged, Defective or Incorrect Items

We will arrange a free replacement or a full refund, including any delivery costs. Faults that appear later are covered by our 1-Year Warranty and by your statutory rights.

5. Refunds

Once your return arrives and has been inspected, we will email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card provider may take a few extra days to show the refund.

If a returned machine shows damage or wear beyond what is needed to inspect it, we may reduce the refund to reflect the loss in value, as permitted by UK consumer law. We will always explain any deduction to you first.

6. Exchanges

If you would like a different model or colour, contact us at contact@thecoffeemachinestore.com. We will return the original item free of charge and you can place a new order for the item you want.

7. Non-Returnable Items

• Consumables that have been opened, such as descaling solution, cleaning tablets or water filters
• Gift cards

8. Your Statutory Rights

This policy does not affect your statutory rights under the Consumer Rights Act 2015, including your right to a repair, replacement or refund for goods that are faulty, not as described or not fit for purpose.